Return Policy

We want you to be delighted with your Upndown product but if you are not you can return it to us for a refund or exchange providing it is unused, in a saleable condition and in its original wrapping.

We must receive all returns of items within 14 days of your receipt of the product.  All tags must be intact for the return to be processed.  All items, including the bag, must be returned in the condition that they were received.

We are not able to refund any postage charges you incur when returning products but we will send any exchange items free of postage charges.

Refunds will be credited to the purchaser's card for the sum paid minus postage costs.

How do I arrange an exchange?
Prior to posting the article back to us, we must receive an email from you with your return request.  Please include your name and a brief description of the article/s you wish to return.

Once we have then responded to your email we must receive the return items within 14 days. 

All items must be returned in the condition that they were received.  We recommend that exchange items are returned to us by registered post.  We will send any exchange products back to you free of postage charges.

How long will it take to deal with my return?

Once your parcel has been received by our team it can take up to 7 working days to fulfil your request.

As soon as we have processed your return, we will confirm this to you by email.  Please remember that it can take 3-5 days after we have processed a refund payment for it to appear on your credit card statement.